So I had another encounter with AppleCare tonight and what a memorable one it was too!
I was trying to get my external microphone working with my MacBook Pro and failing miserably, I googled and found some articles about setting it up in System Preferences and also in the Audio MIDI Setup but nothing I did seemed to work so I figured I would use the AppleCare plan that I paid so much money for and ask a genius!
I got through to a guy on the phone and he didn’t have the slightest clue what he was doing, I had to tell him about the System Preferences with the audio input panel and suggested it might be something to do with that, at which point started to leaf through the manual in front of him, let out a big sigh and said…
“You wouldn’t have this problem if you had a Windows PC, everything would just work”
Err… … …
I couldn’t stop myself laughing :) He obviously hasn’t been drinking the Kool-Aid about “Everything just working with a Mac”.
Now this guy obviously didn’t care about what he was doing in the slightest and just kept trying to get me off the phone, at one point I asked if there was anyone else I could speak to who knew slightly more about audio on the Mac and his best suggestion was to put the phone down and keep calling until I got through to someone who knew something.
Fabulous customer support, I only wish I had been taping it (I might have been if my microphone had worked!!! :) anyway I didn’t get it fixed and gave up in the end but the phone call wasn’t wasted because it did make me chuckle a lot ;) Sort it out Apple.
Update 1: Some comments are suggesting that I made this story up, I can not prove it of course but I assure you that it is true and not exaggerated. I have nothing to gain from making Apple look bad and I do not mention that they are worse than any of their competitors.
The thing with this is its a funny story and I wanted to share it! ALL call centers have pissed off people working for them and I certainly got on the phone with one of them tonight, I may have been unlucky but it is true…
P.S. I don’t actually think it was Bill who answered the phone tonight, unless he was putting on the accent of a bored british teenager ;)
Technorati Tags: mac, os x, applecare, sucky customer service